Frequently Asked Questions
Where is your store located?
How can I view the status of my order?
How long will it take to receive my order?
What if I do not have a credit card?
What is a backorder?
What is your return policy?
What are your shipping methods?
What are your shipping charges?
Do you ship internationally?
Store Location
Museum Replicas Ltd.
2147 Gees Mill Road
CONYERS, GA 30013
9AM - 6PM ET / Monday thru Friday
10AM - 4PM on Saturday (except holidays).
Click here for directions
How can I view the status of my order?
Registered members who placed their orders online can check the status of their orders by logging into their account and then by clicking on View Order Status and History.
Non-registered users and customers who did not place their orders online please call us toll free at 1-800-883-8838 M-F 8:30 am to 9pm and Saturday 10am to 4pm EST.
How long will it take to receive my order?
All in stock items are normally shipped within 48 hours from the date of receipt of your order. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.
What if I do not have a credit card?
You can mail a check or a Money Order drawn in U.S. funds, with a list of item numbers and include the shipping and handling charges to P.O. Box 839, Conyers, GA 30012. Make checks payable to Museum Replicas. Personal checks are verified with your bank for available funds. We cannot accept two-party or counter checks.
What is a backorder?
A backorder is an item that is not in stock at the time at which the order is placed. The item is usually shipped to you within 30 days. Backorders are not charged to your credit card until shipped. Backorders are always shipped first, in the order they were received.
What is your return policy?
You can return anything unused within 30 days for a refund or exchange, whichever you prefer. After 30 days we will repair or replace items that have manufacturing defects.
What are your shipping methods?
Shipping is through the U. S. Post Office (parcel post) or United Parcel Service (UPS).
The preferred way at this time is UPS since we are able to track the delivery of your order.
What are your shipping charges?
Regular ground shipping costs are based on order total and you have to update them at the end of your order. For expedited shipping options, these additional fees apply (does not include Saturday delivery):
- Next Business Day is available for $25.00 extra per package.
- 2 Day Shipping is available for $20.00 extra per package.
- 3 Day Select is available for $10.00 extra per package.
These fees exclude Alaska, Hawaii and International Orders.
Do you ship internationally?
Yes we do. For International Orders you will be contacted with the appropriate shipping fees for approval before shipping.
Note: we are unable to ship to Yugoslavia and Hong Kong at this time.